8-2／DBS Bank Cardholder Complains About Sudden Credit Card Suspension; Netizens mock: “With Millions of Cardholders, They Can Suspend Anyone…Are They Acting Like Emperors?”

By Wang Zuoming, Journalist of CNEWS, Taipei

Recently, DBS Bank has attracted significant attention due to a report by CNEWS Confluence News Network about a consumer, Mr. W’s credit card was suddenly suspended by card issuer, losing over 470,000 air miles overnight. However, this incident is not an isolated case. In the past, many cardholders have expressed on social platforms that they received sudden notifications from DBS Bank that their credit cards would be suspended despite having good credit, causing widespread dissatisfaction and heated discussions among netizens.

On the popular PTT forum, a DBS Bank cardholder posted about receiving a notification from the bank stating that after an internal review, the bank decided to forcefully suspend both of his DBS credit cards and settle the accounts within a month. The cardholder emphasized that he had never missed a credit card payment and had a good repayment record. At the time of the forced suspension notification, his account still had an overpaid balance of over NT$6,000. However, when he called customer service to inquire, he only received a standard response: “After our periodic review, we found that you no longer meet our criteria.” This left him very dissatisfied.

In response to this experience, netizens commented: “Isn’t this a violation of their own terms, suspending without any reason!?” “So DBS can suspend anyone’s card among their millions of cardholders…Are they acting like emperors?” “Banks can’t arbitrarily suspend cardholders’ cards without reason.” “If your records are clean, you can complain to the Financial Supervisory Commission about the suspension.” “This bank can’t even manage online banking well, don’t expect too much no disappointment then.” “DBS has a very small heart, no surprises there. It’s not a bad thing, you get liberated early.” “I was also suspended by DBS in the same way before. If you have a clear conscience, just cut ties with DBS. I have over ten credit cards, and only DBS did this.”

In response to these complaints, Mr. W believes that DBS Bank needs to provide a clear explanation and review its internal review standards and card suspension policies. At the same time, regulatory authorities should investigate such incidents to ensure that consumers‘ legal rights are protected. Only in a transparent and fair environment can consumers have confidence in financial institutions.

Photo Source: Screenshots from DBS Bank website and PTT

《More CNEWS reports》

Exclusive／8-1【With Video】Bank Canceled Card Without Reason, Nullifies 470,000 Air Miles; Consumer Complains DBS is the Worst Bank in Taiwan

8-3／Sudden Card Suspension by DBS Sparks Public Outrage; Legislator Guo Guowen Urge FSC to Address the Issue, Wu Lihua Calls it Unfair to Consumers

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